Commonly Asked Questions

You may cancel your reservation. 50% of the total cost is refundable for cancellations made 28 days or more before check-in. Cancellations within 28 days of arrival are non-refundable.

For added flexibility, one complimentary date change may be requested up to 14 days before arrival, subject to availability. Some add-ons may not be eligible for modification.

Due to the unique nature of this stay and high demand—especially during peak seasons—our cancellation policy is stricter than that of a traditional hotel.

Yes, the treehouses are pet-friendly. There is an additional pet fee of $160 per reservation.